App limit reached / blocked without actually hitting app limit in terms of usage

According to Opal, I reached my 1-hour WhatsApp app limit today while spending less than 1 hour in the app (see Opal screenshots below). Any ideas on why this is happening or what is going wrong?

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Hello @bob.ketting ,

Thanks for letting us know! Here is my recommendation to sort that out: please go to your Blocks tab and hit the “Reload Blocks” button near the top right corner!

Once that’s complete, please follow all the steps here:

If running through every single step listed above doesn’t do the trick, please don’t hesitate to let us know. We’ll be happy to take next steps.

All the best,
Team Opal