App limit reached / blocked without actually hitting app limit in terms of usage

Feedback đź’ˇ
#1

According to Opal, I reached my 1-hour WhatsApp app limit today while spending less than 1 hour in the app (see Opal screenshots below). Any ideas on why this is happening or what is going wrong?

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1 Like
#2

Hello @bob.ketting ,

Thanks for letting us know! Here is my recommendation to sort that out: please go to your Blocks tab and hit the “Reload Blocks” button near the top right corner!

Once that’s complete, please follow all the steps here:

If running through every single step listed above doesn’t do the trick, please don’t hesitate to let us know. We’ll be happy to take next steps.

All the best,
Team Opal

#3

Thank you - this was indeed the solution to the problem.

#4

Actually - this did not solve the problem. Chrome is now blocked for the second day in a row while I’m not even close to the 1 hour usage limit… None of the suggestions that you listed worked.

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#5

Even after removing the Chrome app limit itself, Opal still found a way to block the app today. The blocks seem to happen around 14:00 CET daily, independent of how much I use the app. @Sarah_K can you please have a look at this?

#6

Hey Bob,

Sounds like some stale information is hanging about. Given that you’ve already done some troubleshooting, I’d next suggest our hard reset. To do this hard reset, please follow these steps:

  1. Delete all the Opal Sessions, App Limits, App Locks, Block Lists, and Allow Lists
  2. Open your Blocks tab and click the arrow in the top right corner
  3. Head to Profile > Settings > FAQs > Advanced Features > Click and hold on “Reset my Screen Time”
  4. Force close the Opal app
  5. Update to the newest version of the app here: ‎Opal: Screen Time for Focus on the App Store.
  6. Turn your device off and back on
  7. Reopen Opal

Once that’s complete, you’ll need to recreate your Sessions. Please let us know if that sorted out the issue!

All the best,
Team Opal

#7

Hi @Sarah_K - this remains an issue and is frankly negating all the value that Opal is supposed to offer. I have time usages of 30 min for apps that I didn’t even open that day and 2.5 hours for apps that I cumulatively opened for 30 minutes max. Can you please check into this. If not resolved I will request a refund for the subscription. Bob

#8

Hey there @bob.ketting ,

Sorry to hear! Without any device information, it’s very hard for us to troubleshoot. Instead, please contact our Support team in-app using the instructions here:

All the best,
Team Opal

#9