App Time Limit Stuck in Upcoming

How can I make app time limits active? They seem to be stuck in “Upcoming” and it says “Monitoring” but it allows the app to go beyond the time limit allotted. I think because it’s in “Upcoming”.

Thanks so much for any help!

Hey @David_Cole,

Happy to help! Please contact our Support team in-app with any videos or screenshots demonstrating the problem so we can test this further. You can contact us using the instructions here:

All the best,
Team Opal