As I am being affected by this bug, I cannot inform you through the application.
I have followed the steps in this guide to unsubscribe from stripe. When I received the email to access the stripe customer portal, the email shows me a button to access it, but it has no associated link, so it is useless.
Hey @totegsito,
Sorry to hear! We are having a very difficult time trying to nail down that bug, as weāre unable to recreate on our side so weāre struggling to understand where things are going wrong. That said, please email us at hi@opal.so with information about your subscription, and weāll be happy to assist with cancelling your subscription.
All the best,
Team Opal
This has been going on for more than a year now I have complained and get the same responses you do it it very annoying yet it is not focused on as much as other things which are not as important.
Are you getting this bug every time you tap Settings @here ? if so please reply to this message and I will invite you to a Testflight group in order to fix the issue.
We need help from you!
Hi! I have an issue with the app. I would contact support but my app freezes whenever I try to access settings. It stays on the profile page and I canāt scroll or tap anything after that. Discovered this issue when trying to log in into the mac app. Could any dev help me? Thanks in advance! 
Hey @Emma_H,
Happy to help! Please write directly to hi@opal.so for Support on this issue; weāre currently working on pushing a fix after infrequently encountering this bug for the last several months. Sorry for the inconvienence!
All the best,
Team Opal
Hi @Sarah_K,
I tried to reach out on the email but Iām getting an automatic response that my email was not sent.
Hi @kenneth ! Sorry for the late response. Yes, this bug is still happening to me. If you need me to use TestFlight just let me know
Hey @Emma_H,
Just following up on this message! We emailed you in August, but have yet to hear back! If youāre still interested in testing, please donāt hesitate to let us know.
All the best,
Team Opal
Also having this issue, fully updated on IPhone 14 Pro Max
Iāve been using Opal for an incredibly long time and recently started using app locks on my phone. I set an app lock with a hard limit for Safari for 5 minutes to test it out and now I canāt edit it. I read through the FAQ on the website and saw that you can edit it through the FAQ in the profile tab of the app. Despite this, every time I open the app and click the gear Icon it registers that I clicked it and goes dark but then freezes and fails to open anything. Iāve let it sit there and process for 20 minutes at one point when I was getting text messages and notifications but the screen was still frozen on the profile screen.
Is anyone else experiencing this, and is there any way to fix it?
Hey @stefankarapandza and @Joshua_Nix,
Thanks for letting us know! Possible to please email our support team at hi@opal.so so we can take next steps? Weāve been trying to pin down this nasty little bug for a while, and have been completely unable to recreate it! Please let us know by emailing us!
All the best,
Team Opal
When trying to open settings on the Opal app, the app simply freezes, which makes it impossible to report this exact bug.
I am using the latest version as of writing this post.
Iām using an iPhone 11 on iOS 18.2 public beta 2.
Thanks.
Hey @NordicW,
Thanks for letting us know! Possible to please email our support team at hi@opal.so so we can take next steps? Weāve been trying to pin down this nasty little bug for a while, and have been completely unable to recreate it! Please let us know by emailing us!
All the best,
Team Opal
I am still getting this issue and I canāt send an email to the provided email addressā¦
It is impossible to email at this address. When emailing, I just get an answer saying : this email could not be delivered. I have double checked and K sent it to the correct email address
Hey @NordicW,
Weāre not sure where things are going amiss, as we check that inbox daily and itās functioning! We sent you a private message; please let us know there what your email is so we can contact you directly.
All the best,
Team Opal
