Hi, after reaching out to support without any response in a week, I wanted to check if maybe someone here knows a fix.
Basically, I have been using Opal daily without fail for almost 2 years now.
When the new streak and total focus time feature got introduced, something wird happened. The numbers do not match at all. I almost have the 3000 hour gem, but my total focus hours on my leaderboard says 760 hours.
To add to the weirdness, my screen time according to opal yesterday was 4:50. This is simply not correct, I didn’t even have time for that much. My Apple total screen time sat at 2:10. Where does 4;50 come from?
I love looking at my stats on opal and battle to the bottom against my friends, trying to improve more and more and somehow ever since the leaderboard everything went super buggy.
Using iPhone 14 Pro with the latest iOS. Does anyone experience the same?
I’’m having the same issue, my screen time is about double. I honestly find it a bit malicious if they know this bug exists with how much Pro is pushed to help you decrease your screen time further, but if you don’t have it you can’t go back to check if your time is actually accurate.
I wanted to follow up on this, as I actively complained I want to give credit where credit is due!
As of today, this issue seems to have been fixed with the latest update. I do think the communication on this issue that I experienced other users have as well was quite disappointing.
Like I have mentioned before I love Opal. But in the future - communicate more openly with huge issues like this, where users loose their entire progress.
My focus hours on my profile has been stuck at 860 hours for weeks, and the gem unlock progress shows 1,751/2,000 hours, also for weeks now. When I look at my focus history, I see all of the time it’s “adding” each day, but the 860 and 1,751 hours haven’t updated in so long.
The daily streak counter is updating and displaying correctly though.
