I got an new iPhone and migrated the old one to it. Opel works the same way as before, but I found out that the days accumulated are reset and I have to start over. How do I make the new phone on the same progress as the old one?
I didn’t login on the new phone as it’s migrated automatically
all the settings are the same as the old phone
If I cannot get the days back, does it mean I can never get the stone which needs more than 365 days because I change my phone every year?
Happy to help! I’m afraid that you’ll need to contact our Support inbox in-app for us to view your User Logs and see what may have gone wrong here. To do so, follow these steps:
Open the Opal App
Tap on your Opal “Settings” (accessible from the top right corner of your “Profile” tab)
Tap on “Support Chat”
Within the Support chat, tap the Mail icon (accessible in the top right corner)
Compose and send your email
Note: if your Apple mail app is not connected to an existing email account, you will be unable to send a message. Please connect your email address to proceed.
Once we have your user logs, we can take another look at if we can repair your Streak.