I’ve inserted a photo to show the issue. I’ve done 23 focus hours but next to the hourglass icon it always says 0. How to I solve this?
Hey there @Ginevra_Secchi ,
Happy to help. I’m afraid that you’ll need to contact our Support inbox in-app for us to view your User Logs and see what may have gone wrong here. To do so, follow these steps:
- Open the Opal App
- Tap on your Opal “Settings” (accessible from the top right corner of your “Profile” tab)
- Tap on “Contact Us"
- Within the Support chat, tap the Mail icon (accessible in the top right corner)
- Compose and send your email
Note: if your Apple mail app is not connected to an existing email account, you will be unable to send a message. Please connect your email address to proceed.
Once we have your user logs, we can take another look.
All the best,
Team Opal