having issues with streaks since a month ago. it resets constantly and doesn’t go past 3 or 4 days without it going back to 2 the next day randomly. i currently have one scheduled session every day from 9 pm to 8 am, and in the working days i have two scheduled sessions in the morning and in the afternoon. it worked fine for 60 days, as soon as i got the 60 days gem it stopped working properly. i usually don’t end sessions early so they should count as completed.
Hey @lily.33,
Sorry for missing this post you made! I’m afraid that you’ll need to contact our Support inbox in-app for us to view your User Logs and see what may have gone wrong here. To do so, follow these steps:
- Update to the newest version of Opal here: ‎Opal: Screen Time Control on the App Store
- Tap on your Opal “Settings” (accessible from the top right corner of your “Profile” tab)
- Tap on “Support Chat”
- Within the Support chat, tap the Mail icon (accessible in the top right corner)
Once we have your user logs, we can take another look.
All the best,
Team Opal