Welcome to the Opal Community moderator team! Moderators help keep the forum organized, friendly, and useful for all members. Together, we support Opal’s mission of helping people focus better, take control of their screen time and live more focused, intentional lives. This community forum is a space for members to connect, share feedback, and support each other on this journey.
Moderator Goals
- Keep the Forum Organized:
- Rename or merge duplicate topics to streamline discussions.
- Add relevant tags (e.g., “Mac”) and categories (e.g., “Feature Request”).
- Help Members:
- Answer questions by linking to FAQ articles or existing threads.
- Guide users to the right resources.
- Share Updates:
- Post release notes about new features and updates.
Responsibilities
1. Welcoming New Gems
Part of keeping a community friendly and helping it grow involves being an example to others. When you notice a new gem on the site (as indicated by a post notice), say hi and welcome them to the site. Especially if it’s on the dedicated introduction topic: [🚨FIRST STEP] Introduce Yourself and Meet the Community Even if you have nothing else to say, that initial interaction is important for new members to feel welcomed.
2. Managing Topics
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Rename Topics: Update titles to make them clear and descriptive.
- Example: Rename “Need help with Mac” to “How to Block Apps on Mac.”
- How to Rename Topics
- Merge Duplicate Topics: Combine threads that discuss the same issue.
3. Tagging and Categorizing
- Add tags like “Mac” or “blocking” to make topics easier to find.
- Assign categories like “Feature Request” or “Feedback.”
4. Answering Questions
- Check if the question has already been answered, merge topics and write back.
- Reply politely and link to relevant threads or FAQ articles.
- Example: “Thanks for asking! This feature is explained here: [link].”
5. Posting Updates
- It would be amazing to check release notes from the App Store and share them in the community.
- Example: "Version 3.5 is live! Highlights:
- New Mac blocking feature
- Improved performance Let us know your thoughts!"
- Example: "Version 3.5 is live! Highlights:
Best Practices
- Be Friendly: Use a positive and helpful tone.
- Stay Consistent: Follow the same style for tags, categories, and responses.
- Embody Opal’s Mission: Reinforce the purpose of mindful technology use and support others on their journey.
- Ask for Help: Reach out to the team if you’re unsure about something, @kenneth @Sarah_K .
Resources
- FAQ Section: Help Center For Opal
- Moderator Contact: @kenneth @Sarah_K .
Thank You!
Your efforts keep the community vibrant and valuable for everyone. By fostering a space that aligns with Opal’s mission, you’re helping people build better digital habits and lead more intentional lives. Thank you for being a part of the team!