Subscription discrepancies & customer experience

Hi There

I just want to speak to someone or have an actual person and not a bot reply. I have had so many different messages sent to me in app, via email etc I’ve ended up not with what I want nor on the deal that you emailed through. If I can’t get out of this yearly subscription then I would like the offer that was emailed to me.

As s first time user and probably not your typical profile client. I just find the whole customer experience rather clunky I’ve spent more time on my screen trying to resolve the subscription issue along with the set up as i try to block websites at one time than I normally do
On my phone. This is not my idea of well-being.

It’s not the kind of experience I expected given the targeted ads that looked slick.

I just want a resolution and an idiots guide I don’t need gems or leader boards I just want my apps and sites blocked


I apologize for the inconvenience you are currently facing. At our company, we place great importance on providing exceptional customer support, and I can assure you that all our interactions involve real human assistance.

Upon reviewing the status of your ticket, I have confirmed that a refund request has been initiated for the second subscription you acquired. Please note that the refund amount will be reflected in your bank account within 5-10 business days, as previously indicated.

Regarding your initial subscription, which was made through Apple, you will need to initiate the refund request yourself if you wish to proceed with it.

I hope this addresses your concerns. If you have any further questions or require additional assistance, please feel free to let us know.

Best regards,

1 Like

Thank you for such a speedy response