Is it just me or do other people struggle with this
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Hey @Yusuke. The struggle is real indeed.
But maybe you struggle with the app itself and then you are in the right place to help us improve!
What are you struggling with at the moment?
Ohh jeeezz! This is also happening to me, twice now! My total screen time today hasn’t even reached 2 hours, and opal blocked my Instagram and Youtube saying I’ve been using them for 2 hours TODAY when I haven’t opened it at all.
Done the reload blocks button, done the FAQ-Advanced reset, done anything they suggested and still nothing happened.
It’s sucks too their customer support replies very slowly. For a $100 a year app, this sucks!!
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I’m experiencing the same issue, my total screen time today was 38 minutes, I have a limit for 3 hours across certain apps. For some reason it locked everything and said I had reached my limit. I’ve followed all of the FAQ steps, I’d like to avoid having to set a soft limit because it’s too easy to bypass. I’d rather have the hard limits but it’s challenging to do when limits are not implemented correctly. I have sent an email as well but it seems like support team responses tend to be slow or nonexistent.
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hey @Peds ,
Happy to help. We’re investigating an issue with our Time Limit feature, and would appreciate more details! On that note, if you can please contact our Support inbox in-app for us to view your User Logs, that would help with the investigation. To do so, follow these steps:
- Open the Opal App
- Tap on your Opal “Settings” (accessible from the top right corner of your “Profile” tab)
- Tap on “Contact Us"
- Within the Support chat, tap the Mail icon (accessible in the top right corner)
- Compose and send your email
Note: if your Apple mail app is not connected to an existing email account, you will be unable to send a message. Please connect your email address to proceed.
Once we have your user logs, we can have our engineers take a look.
All the best,
Team Opal
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I am having this exact same issue now every night. App worked fine for me for several months but tonight I reached a 2 hour app limit at 12:25AM
Same for me! This issue appeared to me a couple of months ago and since then nothing has changed. I have a 2 hours limit and a time limit session, in the morning they trigger both even tough the total screen time of the apps in the 2 hours session limit have not reached a total of 2 hours never. This is so frustrating and, the customer support sucks! It is the third time I contacted them without a proper response!
I have hard limits that are working wonderfully for the apps I’m actually trying to limit. However the app is limiting apps that are not in my hard limits (like my camera and Amazon Alexa apps for ex) which is very frustrating to deal with. How can I fix this? I’m also concerned that it is going to be randomly limiting apps that I will need in emergencies, so this is making me a little nervous