App Crashing when you select Apps / Websites or "Other" Category

Feedback šŸ’”
#1

We are aware of an issue where Opal will freeze or crash when you select the ā€œOtherā€ category or search for specific apps/websites when youā€™re selecting apps/websites to block.

This issue is described here with a video:
https://twitter.com/garrettwords/status/1648194253410152448

This is an issue on Appleā€™s side, linked the Screen Time API. We need your help to report it back to Apple so they can prioritize a fix.

IF you are a developer and have an Apple Developer Account, can you please report this bug on this thread? =>
https://developer.apple.com/forums/thread/728498

1 Like
Unable to open up the "Other" category when trying to edit App Groups
Unable to open up the "Other" category when trying to edit App Groups
#2

When I go to edit my app groups, there are multiple categories of apps (e.g. Social, Games) you can add to or delete from a blocklist or whitelist. Usually, when you click on a category (Social, for example), it reveals all the apps in that category you can add to a blocklist. However, when I do this for the last category on the list, ā€œOther,ā€ it just reveals a blank, black screen.

Iā€™m wondering if a) anyone else has experienced this issue, and b) where Opalā€™s progress is on fixing the bug since I first emailed them about it around April 12.

Thank you!

#3

Hello!
Thanks for reporting the issue. Unfortunately, this screen is made by Apple, not us, and we cannot fix it ourselves.
We reported the issue in August 22, while iOS 16 was still in beta, and we havenā€™t seen any advancement since then.

We will keep you posted if we here back from Apple, we hope theyā€™ll fix it in with iOS 17 that will go out in September.

#4

Hey team
reporting one issue that Iā€™m experiencing on ā€œiPhone 13 Pro maxā€

Whenever I try to white list any app from ā€œPrudctivity and financeā€ category, the app freezes, and Iā€™m unable to do it

Tried in different session and the same problem.

Here is a video demo for this

I hope Iā€™m creating the right thread.

Thanks :pray:t2:

1 Like
#5

Thank you for sharing, this is a known Apple issue we are working to resolve with them, here is more information about it App Crashing when you select Apps / Websites or "Other" Category

#6

I try to select individual apps in the ā€˜otherā€™ category and they do not show up when I try to expand the list I just get a blank screen.

#7

Hey Paul this is connected to this issue: App Crashing when you select Apps / Websites or "Other" Category

#8

When I go to edit my app groups, there are multiple categories of apps (e.g. Social, Games) you can add to or delete from a blocklist or whitelist. Usually, when you click on a category (Social, for example), it reveals all the apps in that category you can add to a blocklist. However, when I do this for the last category on the list, ā€œOther,ā€ it just reveals a blank, black screen.

Iā€™m wondering if a) anyone else has experienced this issue, and b) where Opalā€™s progress is on fixing the bug since I first emailed them about it around April 12.

Thank you!